Communication Consent

Last updated June 11th, 2024

Email and text messaging allows health care providers to exchange information efficiently for the benefit of our patients. As part of providing services, we may communicate with you, including for purposes such as appointment reminders and announcements. If you have provided us with a cell phone number and email address, we may send you SMS text messages and emails. Text messages and emails are not always secure because they travel over networks that we do not control, can be addressed to the wrong person or accessed improperly while in storage, or during transmission.

By accepting this agreement and providing us your cell phone number and email address, you permit us to contact you by SMS text message and email. You may also ask us to stop sending non-appointment-related messages by responding to the messages, including by texting “STOP” or clicking the email link to “unsubscribe,” or by contacting support@glpg.net. You understand that you may have to pay data costs to receive SMS text messages that we send to your mobile phone. You may elect not to agree to this section and still receive services from GLPG Professionals. If you prefer not to authorize the use of email and/or text messaging we will continue to use U.S. Mail or telephone to communicate with you.

When you call the office number (630-389-8677), or email support@glpg.net, you will reach our non-clinical office staff team. Due to your provider’s work schedule, they are often not immediately available by telephone. Generally, they will not answer the phone when they are in session. When unavailable, most providers route their calls to a personal voicemail that they monitor and your provider will make every effort to return your call on the same day you make it, with the exception of weekends and holidays. If you are unable to reach your provider and your situation is a non-emergency, you may contact the office by telephone or email. If you are unable to reach your provider and feel that your situation is life threatening, contact your family physician or the nearest emergency room. If your provider will be unavailable for an extended time, they should provide you with the name of a colleague to contact, if necessary.